Information
Cancellation, No-Show & Refund Policy
This policy explains cancellation requests and refunds of advances actually received by Sarangpur Atithi Niwas Hotel. It is subject to applicable law and any individual agreement with the hotel.
How to request cancellation
Email booking@sarangpuratithiniwas.com with your request reference and the stay details needed to identify it. You may contact the hotel even if an online cancellation button is unavailable or the hotel has edited the request. Interface restrictions do not remove your ability to request cancellation or exercise applicable rights. The hotel reviews the request and communicates its decision; this website does not promise automatic cancellation or a refund transaction.
Cancellation at least 48 hours before check-in
An eligible guest cancellation at least 48 hours before the scheduled 11:00 AM IST check-in time qualifies for free cancellation and a full refund of any advance paid. The 48-hour threshold is measured from the scheduled check-in time, not from the provisional hold deadline. If no money was collected, there is no advance to refund.
Later guest cancellation
For guest cancellation less than 48 hours before scheduled check-in, an advance already paid is ordinarily non-refundable. The hotel owner may grant an individual exception at the owner’s discretion; an exception does not create a general entitlement. Applicable consumer law and any other legal rights remain unaffected.
No-show and provisional hold expiry
If you do not arrive and have not agreed an extension by the acknowledged provisional hold deadline, normally 2:00 PM IST on arrival day, the hotel may release the room. A no-show advance is non-refundable, subject to an individual agreement and applicable law. The website does not charge a no-show payment where no advance has been paid. Contact the hotel before the deadline if delayed.
Hotel-initiated cancellation
If the hotel cancels your stay, it will refund 100% of any advance it received, including when fewer than 48 hours remain before check-in. This does not limit any other rights or remedies available under applicable law.
Refund handling and communication
The hotel reviews eligible refunds and communicates its decision and refund status by email. Refunds are initiated through the original payment method where feasible. If that method cannot return funds, the hotel and guest must agree an appropriate documented alternative. Settlement time depends on the payment method and bank processing; no instant settlement or fixed processing deadline is promised. Refunds cannot exceed the money actually received, without limiting any separate legal entitlement.
Requests to change dates
Please request date changes at least seven days before arrival. Changes depend on availability and hotel agreement and may require a revised quote. A date-change request does not automatically change or cancel a stay; contact the hotel separately if you wish to cancel. The 48-hour cancellation rule remains distinct from this change-request notice period.